Our virtual kitchen service

While our stores are closed, our dedicated designers have been set up to work safely from their homes and can call you from the comfort of yours to manage your entire kitchen design and order online.

So, if you’re finding yourself marooned at home dreaming of a new kitchen you’ve come to the right place… call it our virtual showroom.

HERE'S HOW IT WORKS:

 

1. BOOK A TELEPHONE APPOINTMENT WITH A MAGNET DESIGNER

To start with, book a virtual design consultation on our website and you’ll be allocated a designer to work with.  Our designers are set up to work safely from their home and will call you to get to know you and your kitchen a little more.  During this appointment you and your designer can discuss your preferred method of contact as we can share 3D designs over email or we can set up a meeting online where you will be able to see your designer’s screen on your computer in real-timewe call this screensharing – we can be flexible, so just let us know what works best for you. 

2. MEASURE & SHOW US YOUR KITCHEN

For us to start designing, all you need to do is measure your space and take a few photographs of your current kitchen, you can do this using your phone or tablet camera - and don’t worry about clearing away any clutter!  The measurements, structure and layout of your kitchen will form the basis of your design, so for tips on how to measure yours, we’ve created a guide to make sure you get all the important ones noted down – find a video below, it’s easy and should take no more than 10 minutes to do.  Once done, please share your measurements with your designer via email and from there we will create a to-scale, 3D design of your kitchen. 

3. HELP US GET TO KNOW YOU

The fun part! Your kitchen design is personal, so your designer will ask you questions about your style, budget and lifestyle.  If you’ve not yet decided, don’t worry, your designer will put you at ease and talk you through the options.  We offer lots of different kitchen styles, colours and finishes and if you can’t wait to get started, why not take our fun quiz to find your style?

4. SAMPLE SERVICE

If you’re unsure of your colour choice of kitchen, worktop or handles we can offer a select sample service delivered direct to your home. We also have colour references of our kitchens to help you coordinate with the rest of your kitchen choices. Speak to your designer about your colour preferences. 

5. GET A FREE KITCHEN DESIGN & QUOTATION

Once we have all your info, your designer will get to work creating your kitchen design and a no obligation quotation.  This usually takes 24 hours and you will receive 3D images as well as a 360 view of your kitchen design. 

6. WORK WITH YOUR DESIGNER TO MAKE CHANGES

The first design is just the start, as you can continue to work with your designer until you’re 100% happy with it.  Rest assured, we’re only happy with your kitchen when you are. 

7. BUY YOUR KITCHEN WITH CONFIDENCE

When you’re ready to buy, you can place your order with your designer with just a small deposit of £100.  We’ll then work with you to arrange a safe and suitable delivery of your kitchen. 

8. COVID-19 CURRENT DELIVERY STATUS

We are pleased to advise that any pre-arranged deliveries will now be dispatched on your scheduled date.

This is a major step and has been influenced by the latest government guidelines for manufacturing and logistics operations.

9. PAYING YOUR DEPOSIT 

You can pay in full straightaway or pay a deposit with your order and the balance payment 14 days before delivery. For our Magnet Create painted ranges we require balance payments 35 days before delivery. We offer 2 methods of payment for kitchen deposits or payment in full.  

1. Direct with either a credit or debit card. For direct payments our dedicated designer will transfer you to our accounts department or will arrange for them to call you. 

2. BACs payment via your own personal online banking facility. Your designer will send you your Kitchen Contract on email along with a guide on how to make a BACs payment. 

 

10. REQUIRING FINANCE

Alternatively, you can take advantage of one of the flexible finance packages, whatever best suits you, find your options below: 

Buy Now Pay Later - With our buy now pay later option, you can pay a £100 deposit and then nothing else for 12 months. After these 12 months you can either settle the balance in full for a small fee of £49, or choose to spread the cost over 60 months at an 8.9% APR Representative.  

Pay Monthly - Our Pay Monthly option means you can spread the cost over 24, 36, 48 or 60 months with an initial deposit of £100.  And because we believe in flexibility, you can also increase payments and make early repayments, if you prefer. 

If you wish to apply for one of our finance packages your designer will arrange one of our Customer Care advisors to contact you.   Credit is subject to application, financial circumstances and borrowing history, T&C's apply.